Return Policy

 

RETURN WINDOW

How much time do I have to return a product?

30 Days

Returns can be requested within 30 days of delivery.

 

What Items Are Returnable?

1. New and slightly used products.

    *This includes products that are opened or have been slightly used.

2. Damaged Items

3. Defective Items

4. Items received in error.

5. Buyer's Remorse

6. Non-Defective Items

 

What Items Are Non-Refundable?

The following items cannot be returned:

1. Gift Cards

2. Closeout/Clearance Items

3. Items delivered more than 30 days prior

 

Can My Items Be Exchanged? 

We allow the exchange of purchased items for selectable. Once the exchange request is approved, usually in 24 business hours, the replaced item will be shipped to you at no cost to you.

 

RESTOCKING FEE

No Cost

 

REFUND METHOD

What Are My Refund Options?

The following refund options are supported:

1. Refund to the original payment method

2. Refund to store credit (if applicable)

3. Exchange for a replacement item of equal or lesser value

 

RETURN METHOD

Items can be shipped back to us using the same shipping method in which they were received.

UPS-Return via UPS using the return label provided once the return is approved. Drop-off can be made at any local UPS Store.

 

RETURN LABEL

Return Label Cost

No Cost

 

RETURN ADDRESS

The return address will be pre-filled on the return label.

Our return address is:

2575 Schillinger Road North

Mobile, AL 36575

 

How Will I Receive My Return Label?

Your return label can be downloaded and printed once it is emailed within 24 business hours of return approval.

 

REFUND PROCESSING TIME

How Soon Will I Get My Refund?

Refund is issued upon receipt of return tracking number and will post to the original payment method within 3-5 business days after approval.

 

TO PROCESS A REFUND, RETURN OR EXCHANGE

 

How Do I Process a Refund, Return or Exchange? 

Visit our Returns Center by clicking on Process Refund Return or Exchange:

1. Enter your Order Number and Email Address to start

2. Follow the instructions and select the items you want to return

3. Shipping label(s) and instructions will be emailed within 24 business hours.

 

ADDITIONAL QUESTIONS

If you have any queries regarding a refund, return or exchange, email us at: returns@goodpupils.com  Subject: (Order Number)