Refund and Return Policy

 

REFUND, RETURN or EXCHANGE POLICY

TIMEFRAME FOR REQUESTING A REFUND, RETURN or EXCHANGE

30 Days

Refunds, Returns or Exchanges can be requested within 30 days of delivery.

 

ITEMS ARE ELIGIBLE FOR REFUND, RETURN OR EXCHANGE UNDER THE FOLLOWING CONDITIONS:

1. New and slightly used items.

    *This includes items that are opened or have been slightly used.

2. Damaged Items

3. Defective Items

4. Items received in error.

5. Buyer's Remorse

6. Non-Defective Items

7. Items damaged in transit

 

ITEMS ARE INELIGIBLE FOR REFUND, RETURN OR EXCHANGE UNDER THE FOLLOWING CONDITIONS:

The following items cannot be refunded, returned or exchanged:

1. Gift Cards

2. Closeout/Clearance Items

3. Items delivered more than 30 days prior

 

TO PROCESS A REFUND, RETURN OR EXCHANGE

1. In the footer of our webstore, click 'Process Refund Return or Exchange:'

2. Enter Order Number and Email Address.

3. Select the item you wish to return.

4. Select the reason for the return.

5. Select the resolution type: Refund to the original payment method, Exchange or Store Credit.

6. Within 24-48 business hours, an RMA(Return Merchandise Authorization) number will be assigned and emailed to you along with a prepaid return shipping label.

7. Place the item(s) being returned along with the RMA inside the original packaging and securely attach the prepaid return shipping label.

8. Return the packaged item to the nearest Post Office for USPS, or local UPS Store for UPS returns.

9. Once we receive tracking information for the returned item(s), the replacement item will be shipped within 24-48 business hours and new tracking information will be emailed to you.

10. Once the returned item has been verified as received and inspected, you will receive an email confirmation.

 

RESTOCKING FEE

There is No restocking fee.

 

REFUND OPTIONS

The following refund options are supported:

1. Refund to the original payment method

2. Refund to store credit (for Scholar Club Rewards members)

3. Exchange for a replacement item of equal or lesser value

 

HOW TO SHIP ITEMS FOR REFUND, RETURN OR EXCHANGE

Items can be shipped back to us using the same shipping method in which they were received.

UPS-Return via UPS using the return label provided once the return is approved. Drop-off can be made at any local UPS Store.

USPS-Return via USPS using the return label provided once the return is approved. Drop-off can be made at any local USPS Post Office.

 

RETURN LABEL

Within 24-48 business hours, an RMA(Return Merchandise Authorization) number will be assigned and emailed to you along with a prepaid return shipping label.

 

COST OF RETURN POSTAGE

No. Your return label will be emailed to you 'Prepaid'

Prepaid return label will be emailed to you within 24-48 business hours upon issuance of the RMA(Return Merchandise Authorization)

 

The return address will be pre-filled on the return label.

Our Return Address is:

2575 Schillinger Road North

Mobile, AL 36575

 

HOW TO RECEIVE RETURN LABEL

Your return label can be downloaded and printed once it is emailed within 24-48 business hours of return approval.

 

REFUND PROCESSING TIME

Once the returned item has been verified as received and inspected, you will receive an email confirmation and your refund will be issued to the original payment, within 3-5 business days after receipt of the returned item(s). Total time for receipt of returned items and issuance of refund is 7-10 business days dependent upon your bank's processing time.

 

ADDITIONAL QUESTIONS

If you have any queries regarding a refund, return or exchange, email us at: returns@goodpupils.com  Subject: (Order Number)